Serving Greater Boston and RI Since 1978

Family-Owned & Operated • Commercial Specialists • Residential Services

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Serving Greater Boston and RI Since 1978

Privacy Policy

Last Updated: September 11, 2026

Buono Pest Control Co., Inc. (“Buono Pest Control,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our team, requesting an estimate, or communicating with us regarding pest control services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Property or service address
  • City, state, and ZIP code
  • Information regarding your pest concern or requested service
  • Details submitted through website forms
  • Communication preferences
  • Information you provide during phone, email, or SMS communications

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and estimate requests
  • Contact you regarding requested pest control services
  • Schedule or coordinate appointments
  • Provide service-related updates and reminders
  • Communicate regarding existing or potential services
  • Maintain customer and business records
  • Improve our website, services, and customer experience
  • Protect our website and business from misuse or security threats
  • Comply with applicable legal or regulatory requirements

SMS Communications

If you provide your mobile phone number and expressly opt in to receive text messages from Buono Pest Control, we may send SMS messages related to your inquiry or service relationship.

SMS messages may include:

  • Responses to service inquiries
  • Appointment scheduling and confirmations
  • Appointment reminders
  • Service updates
  • Follow-up communications
  • Customer service messages
  • Other communications related to services you requested

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and service plan.

Consent to receive SMS messages is not a condition of purchasing goods or services from Buono Pest Control.

You may opt out of SMS communications at any time by replying STOP to any message.

For assistance regarding SMS communications, you may contact us at (617) 489-3008 or [email protected].

SMS Opt-In Information and Data Sharing

SMS opt-in data, mobile phone numbers, and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may use service providers that assist us in delivering communications or operating our business. Such providers may process information only as necessary to provide services on our behalf and subject to appropriate confidentiality and data-protection requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to understand website traffic, improve functionality, measure performance, and analyze how visitors interact with the site.

These technologies may collect information such as browser type, device type, pages visited, time spent on the website, and referring websites.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

How We Share Information

We may share information with trusted service providers that assist us with business operations, website hosting, communications, analytics, scheduling, customer service, or similar functions.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, safety, or property of Buono Pest Control, our customers, or others.

We do not sell personal information for monetary consideration.

As stated above, SMS opt-in data and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

Your Rights and Choices

You may contact us to request access to, correction of, or deletion of personal information you previously provided to us, subject to applicable legal, regulatory, and business-record requirements.

You may also request that we update inaccurate contact information.

If you receive marketing emails from us, you may unsubscribe using the unsubscribe option included in those communications.

If you have opted in to SMS communications, you may opt out at any time by replying STOP.

You may also contact us directly to update your communication preferences.

Third-Party Links

Our website may contain links to third-party websites or services.

Buono Pest Control is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

Our SMS messaging program is intended for individuals who are 18 years of age or older.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us:

Buono Pest Control Co., Inc.
462 Trapelo Road
Belmont, MA 02478

Phone: (617) 489-3008
Email: [email protected]